I.	Terms of Service
II.	Returns
III.	Subscriptions

Terms of Service

 

Overview
This website is operated by Zuma Canyon Orchids. By accessing or using our site, you agree to be bound by these Terms of Service (“Terms”). These terms apply to all users, including browsers, customers, and contributors of content. Please read them carefully; if you do not agree, please refrain from using our site. 

Acceptance of Terms
By accessing or using any part of this site or purchasing from us, you accept these Terms of Service, as well as any additional terms referenced or available via hyperlink. We may update these terms periodically, and your continued use of the site constitutes acceptance of any changes.

Online Store Terms
By agreeing to these Terms, you confirm that you are of legal age in your jurisdiction. You agree not to use our products for any unauthorized purpose or violate any laws while using our Service.

General Conditions
We reserve the right to refuse service to anyone. Your content (excluding credit card details) may be transferred over networks in unencrypted form for technical reasons. Reproduction or resale of any part of our Service without written permission is prohibited.

Accuracy of Information
The information on our site is provided for general purposes and may not always be up-to-date. You assume responsibility for monitoring any changes.

Pricing and Service Modifications
Prices and product availability are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without liability.

Products and Services
Certain products may only be available online, with limited quantities. We strive to display colors and images accurately but cannot guarantee exact matches due to monitor differences. Some items may be restricted based on jurisdiction. 

Billing and Account Information 
We may limit or cancel quantities per order or customer. Please provide accurate account information and keep it updated for smooth transactions. For more details, please refer to our [Refund Policy].

Third-Party Links
Our site may include links to third-party websites. We are not liable for the content, accuracy, or practices of these sites. Please review their policies before engaging.

User Comments and Submissions
We may use any comments or suggestions you provide without obligation. We reserve the right to remove any content posted on our site that we deem inappropriate.

Personal Information 
Your submission of personal information through the store is governed by our [Privacy Policy].

Errors and Omissions
We are not liable for typographical errors or inaccuracies on our site. We reserve the right to correct any errors and update information as needed.

Prohibited Uses
You agree not to use the site for unlawful purposes, to harm others, or to violate any local or international laws. Violation of any prohibited uses may result in termination of service.

Disclaimer of Warranties and Limitation of Liability
We cannot guarantee uninterrupted, error-free service. Use of our Service is at your own risk. We are not liable for any direct or indirect damages arising from the use of our Service.

Indemnification
You agree to indemnify Zuma Canyon Orchids against any third-party claims due to your breach of these Terms.

Severability
If any part of these Terms is found unenforceable, the remaining terms remain valid.

Termination
You may terminate these Terms at any time by discontinuing use of the site. We may also terminate this agreement if you breach any terms.

Entire Agreement 
These Terms, along with any policies on our site, constitute the entire agreement between you and Zuma Canyon Orchids.

Governing Law
These Terms of Service are governed by the laws of the State of California, USA.

Changes to Terms
We reserve the right to change these Terms by posting updates on our site. Your continued use of the site after changes are posted constitutes acceptance.

Contact Information
For questions regarding these Terms of Service, please contact us at team@zumacanyonorchids.com. 

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Return Policy

If you're experiencing an issue with a product, please reach out within 3 days of receiving your order and include photos with a detailed description in your email so that our team can determine how to best to help.

We hope you love your purchase, but if you need to make a return, we’re here to help. Our 14-day return policy on eligible items gives you two weeks after receiving your item to request a return.

Eligibility for Returns
We’re always happy to assist with any questions at team@zumacanyonorchids.com.

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. Please have your receipt or proof of purchase ready.

Please note that apothecary products in beauty, fragrance, & skincare are not returnable unless they arrived damaged or defective. Some items are not eligible for return, including perishable goods (such as flowers or plants) nor custom products (such as special orders or personalized items). For any questions regarding specific items, please don’t hesitate to reach out.

Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, please contact us at team@zumacanyonorchids.com. Once approved, we’ll provide you with return instructions. Please note that items sent back without an authorized return request may not be accepted. 

Damages and Issues
Please inspect your order upon receipt, and contact us immediately if your item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

Exchanges
If you need a different item, the best way to ensure you get what you want is to return the original item, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds will be processed to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card to process the refund.

If more than 14 business days have passed since your return was approved, please reach out to us at team@zumacanyonorchids.com so we can help.

Thank you for shopping with us and for being a part of the Zuma Canyon Orchids community!

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Purchase Options Cancellation Policy (Subscriptions & Preorders)

 

Subscriptions

When you purchase a subscription, you’ll receive repeat deliveries based on the duration and frequency you select. Your payment details will be stored securely, and you’ll be charged for each delivery, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their term. If you’d prefer not to renew, you can cancel at any time. To cancel or adjust your subscription, simply follow the link in your order confirmation email to manage your subscription.

For more information on returns and refunds, please see our Returns Policy.

Pre-orders

When you place a pre-order, you’re reserving an item that is currently out of stock or will soon be available. You may be asked for no payment or a partial deposit at checkout. We’ll store your payment method and charge the full or remaining balance once your item is ready to ship.

You can cancel a pre-order with a partial payment anytime before it’s fulfilled. Once fulfilled, cancellations aren’t possible, but you can still request a refund. For more information, please see our Returns Policy.