Shipping Policy

We currently ship to all 50 states, Washington, D.C., and U.S. P.O. Boxes. Orders are shipped from Malibu, primarily using USPS, UPS, or FedEx, with USPS being the most common carrier.

Shipping & Handling Fees
Shipping and handling charges apply per shipping address. If your order qualifies for free shipping, this benefit will apply to all shipping addresses on that order. When using flat-rate fees, they apply regardless of order size or weight, and may sometimes exceed actual shipping costs. We are not trying to profit on shipping costs and we hope this feels fair to everyone while keeping things simple. 

Order Processing & Timeline
Orders are processed and shipped Monday through Friday, excluding Federal Holidays. Processing typically takes 3 business days. During major sales or holidays, processing times may be slightly extended. For expedited orders placed after 1 PM, shipping typically begins the following business day. Weekend delivery is not guaranteed. Please allow up to two additional weeks for delivery of monogrammed or personalized items.

Once your order ships, you’ll receive a confirmation email with tracking information, which may take up to 48 hours to update.

Local Delivery
For our Malibu-area customers, we’re pleased to offer free local delivery on large or precious items with a minimum order amount:

• Malibu Area: Free delivery on orders of $2,500 or more.
• Immediate Vicinity: Free delivery on orders of $125 or more in our zip code.

These delivery options ensure safe arrival of larger or delicate items. Contact us with any questions on eligibility or scheduling.

Multiple Shipments
Your order may arrive in multiple shipments, which could result in separate charges for each shipment. If you have a pre-ordered item, your entire order will ship together by default, unless multiple shipments are necessary. We may combine orders to save on packaging and costs whenever possible.

Address Accuracy & Return to Sender
Please double-check your shipping address during checkout, as many browsers auto-populate fields. Orders returned as "Return to Sender" due to incorrect addresses or refusal will be refunded minus shipping charges upon receipt. If you wish to have the order redelivered, additional shipping fees will apply.

Carrier Preferences
If you have a specific mail carrier preference, please leave a note in the checkout comment field, and we’ll do our best to accommodate it. However, please note that we cannot guarantee carrier selection in every case.

Missing Items & Inventory Issues
In the event of an inventory issue, we’ll contact you promptly and issue a refund for any unfulfilled items. Any remaining items in your order will continue to ship as scheduled.

Order Changes
Once an order is fulfilled, we cannot make changes. If you need assistance, please contact us at team@zumacanyonorchids.com, and we’ll do our best to help. Our team is available Monday through Friday.

Discounts
Discount codes are valid for one-time use per customer and cannot be combined. Discounts are applied at checkout before calculated shipping and tax. In the event of a return or exchange, your refund or credit will reflect the adjusted price based on the applied discount. As discount codes are single-use, they are non-transferable in exchanges.

Carrier Delays
Please note that we are not responsible for carrier delays once your package is in transit, as these are outside of our control.

Lost or Stolen Packages
Once shipped, tracking and delivery are handled by the carrier, and we are unable to replace missing or stolen packages at this time. Please contact the carrier directly with any delivery issues.

Thank you for shopping with us! We’re here to make your experience as smooth as possible. If you have any questions, don’t hesitate to reach out.